Product Issue, Return, Credit/Refund
Nature at Large Gallery Policies
PRODUCT ISSUE, RETURN, CREDIT/REFUND
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All sales are final. However, we take pride in the quality of our products and will do whatever we can to rectify any issues. If you encounter an issue, please contact us at info@natureatlarge.com for assistance.
When Returns or Refunds are required, the following applies:
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a credit, refund, or exchange.
Several types of goods are exempt from being returned or credited/refunded.
Non-returnable items include but not limited to:
* Gift cards
* Downloadable products
* Special/custom orders
* Sale items
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or other proof of purchase.
To initiate a return, contact us at info@natureatlarge.com. We will first assist to resolve any issues you have with your product. Please do not send your purchase back prior to contacting us. We cannot be responsible for products returned prior to contacting us.
There are certain situations where only partial credits/refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Credits/Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your credit will be processed, and a store credit will automatically be issued or if refund is warranted credit applied to your credit card or original method of payment.
Late or missing credit
If you haven’t received your credit/refund after a few days, first check your email, spam folders, or bank/card account again.
If you still have not received your credit/refund yet, please contact us at info@natureatlarge.com.
Sale items
Only regular priced items may be credited/refunded, unfortunately sale items cannot be credited/refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@natureatlarge.com for instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit or gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit/refund to the gift giver.
Shipping
You will be responsible for shipping costs when returning your item. Outbound and return shipping costs are non-refundable. If you receive a credit/refund, the cost of return shipping (if any) will be deducted from your credit/refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of value, you should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot be responsible for carrier loss of or damage to your product.